Exelysis
Contact Center
A contemporary telecom framework providing advanced features, with an on-premise, cloud or hybrid delivery.
Call Centers
Functionality
Complex
IVRs
Outbound
Dialers
Ιntegrations with
3rd party programs
Encrypted
Call Recording
What you gain
1.
Increased productivity
Intelligent queuing
Effective predictive dialing
Interoperability with other systems
2.
Reduced call handling time
Modular IVR
Advanced queuing system
Most appropriate agent handles each call in the minimum handling time
3.
Reduced costs
Balance your investment between CapEx and OpEx, based on your needs
4.
Better overall customer satisfaction
Integration and interoperation with 3rd party software
Each customer communication includes all necessary information
Each case can close in one call
Exelysis CC features include:
- Inbound Call Handling
- Outbound Call Handling
- Predictive Dialing
- Advanced Queuing
- Modular IVR Platform
- Encrypted Call Recording
- Agent Management
- Campaign Management
- Advanced and analytical logging
- Real-time and Historical Monitoring and Statistics