Categories for only by exelysis
The structure of the IVR script
1 Ιουλίου, 2019 8:50 μμis stored as XML, and can be edited directly with a text editor. Complementary, a visual designer is provided, giving... View Article
Modular IVR provides access
1 Ιουλίου, 2019 8:49 μμsession variables, rich interaction with PBX, voice playback and recording, DTMF recognition and visual representation of design elements.
Modular IVR list – Database control modules
1 Ιουλίου, 2019 6:52 μμModular IVR list – Call control modules
1 Ιουλίου, 2019 6:51 μμModular IVR List – Flow control
1 Ιουλίου, 2019 6:51 μμModular IVR List – IVR modules
1 Ιουλίου, 2019 6:50 μμAdvanced Automatic Call Distribution – List item -Dynamic, not static, queues
1 Ιουλίου, 2019 6:28 μμQueueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order,... View Article
Advanced Automatic Call Distribution – List item -Group based call distribution
1 Ιουλίου, 2019 6:27 μμAn agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns,... View Article
Advanced Automatic Call Distribution – Every call with its own queue
1 Ιουλίου, 2019 6:26 μμWith Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling.