Automated Outbound Campaigns – Broadcast Dialing
11 Ιανουαρίου, 2020 3:55 μμExelysis Contact Center’s Broadcast Dialer is able to produce thousands of concurrent calls with minimal resources and is being used... View Article
Categories for Contact Center
Automated Outbound Campaigns – Preview Dialing
11 Ιανουαρίου, 2020 3:54 μμThe Preview Dialing feature, used more often in our Servicer implementations, allows the agent to preview the calling case before... View Article
Modular IVR list – Variable manipulation modules
10 Ιανουαρίου, 2020 4:38 μμExtensibility & Openness – CTI – Automated campaigns
10 Ιανουαρίου, 2020 4:25 μμCampaign lists can be uploaded directly from the CRM, using its customer selection procedure.
Extensibility & Openness – CTI – IVR integration
10 Ιανουαρίου, 2020 4:24 μμThe IVR can communicate with 3rd party software or databases and provide automated interaction with the customer.
Extensibility & Openness – CTI – Integration of agent functionality into CRM
10 Ιανουαρίου, 2020 4:23 μμAll Agent actions (login, call answer, call hold, call transfer etc.) can be integrated in the CRM UI. An all-in-one... View Article
The structure of the IVR script
1 Ιουλίου, 2019 8:50 μμis stored as XML, and can be edited directly with a text editor. Complementary, a visual designer is provided, giving... View Article
Modular IVR provides access
1 Ιουλίου, 2019 8:49 μμsession variables, rich interaction with PBX, voice playback and recording, DTMF recognition and visual representation of design elements.